Booking Conditions


A deposit of 20% is required to confirm your booking and the remaining balance is due 8 weeks prior to your arrival.

You will receive two email reminders which will contain a link to pay your balance – one will arrive 2 weeks before your payment is due and another the day before your payment is due.

If you book less than 8 weeks before your arrival date and only pay a deposit, we will email you the following day with a link to pay the balance in full.

It is ultimately your responsibility to pay your balance on time and if you fail to do so, we reserve the right to cancel your booking and the dates will become available – you will not receive a refund.

To cover accidental breakages or damage to any of the properties a refundable security deposit of €300 is required. This will be added during the booking process and paid in full when your balance is due. After your departure – property checks will be carried out and if there are no breakages or damage to the property you will receive a full refund. Please allow up to 5 working days for any refund amount to be processed.

The minimum stay is 3 nights.

On the day of your arrival you can check-in anytime after 15.00 (3pm), the check-out time on the day of your departure is 10.00 (10am). At the owners discretion you may be able to occupy the property earlier, drop off your luggage or leave later (additional costs may apply).


CANCELLATION POLICY
We understand that, after booking, unexpected situations may arise and should you need to cancel we will do all we can to help you where possible. If there is availability on other dates, we will offer you the opportunity to change your reservation. If you have no other option but to cancel your contract with the owner you should email us at: reservations@visitkefalonia.gr as soon as possible. Please include your name and reservation number on your email.
If you have to cancel for reasons covered by your insurance policy, you should be able to recover any payments that you have made. Claims must be made directly to the insurance company concerned.
Please note: Without exception, all deposit payments are non-refundable and non-transferable, for changes of mind, accidental bookings or cancellations by you for any reason.
The amount refunded becomes less as your arrival date approaches, as shown below.

• 55 days or less 50% of the balance due.
• 42 days or less 25% of the balance due.
• 28 days or less, no refund will be given.

If you decide to leave your accommodation early, no refund will be given for the remaining days and the dates may be made available.

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